Privacy policy

01Who we are

Savvy Signature Australia is the Australian business of Savvy Signature, a marketing and technology agency based on the Gold Coast, Queensland. In this policy, “we”, “us” and “our” mean Savvy Signature Australia.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, why, who we share it with and the choices you have.

02Information we collect

• Contact details you give us through our enquiry and booking forms, by email or by phone: your name, email address, phone number and your message.
• Project information you share while we discuss or deliver work, such as your business details, campaign goals, and read access to accounts like Google Ads, Analytics or Search Console when you grant it.
• Billing details needed to invoice you and receive payment. Card payments are processed by Stripe and we do not store full card numbers.
• Usage information such as your browser, device, pages visited and how you arrived on our site, collected through cookies and analytics tools.

We only collect what we need to respond to you and to deliver our services. You can browse our website without telling us who you are.

03How we use your information

• To respond to enquiries, book calls and prepare a growth audit you have asked for.
• To provide, manage and improve our services, including access to Savvy Portal for clients.
• To send updates, insights and resources, only with your consent. You can unsubscribe at any time.
• To issue invoices, receive payments and keep the records the law requires.
• To understand how our website is used, so we can make it clearer and faster.

04Cookies and analytics

Our website uses a Google tag to measure visits and the performance of our pages and advertising. Google may set cookies and collect usage information on our behalf. This information is aggregated and is not used to identify you personally.

You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with Google’s browser add-on. Some parts of the site may not work as well without cookies.

05Sharing your information

We do not sell or trade personal information. We share it only with trusted service providers who help us run the business, such as website hosting, email, our CRM, analytics and payment processing, and only as far as they need it to do that work.

We may also disclose information where the law requires it, or to protect our rights, property or safety.

06Overseas disclosure

Strategy, account ownership and client conversations sit with our team on the Gold Coast. Build and production work is carried out by our team in Gurugram, India, who may access project information to deliver it. Some of our service providers also store data outside Australia, including in the United States.

Where information leaves Australia, we take reasonable steps to make sure it is handled in a way that is consistent with the Australian Privacy Principles.

07How we protect it

We use appropriate technical and organisational measures to protect personal information against loss, unauthorised access, alteration or disclosure. Access is limited to the people who need it for their work.

We keep personal information only for as long as we need it for the purposes above, or as long as the law requires, and then delete or de-identify it.

08Payments

You can pay our invoices by bank transfer, PayID, or credit or debit card. Card payments are processed securely by Stripe and are generally confirmed immediately. Bank transfers usually clear within one to three business days, and PayID payments are typically confirmed within minutes.

Bank transfer and PayID payments may be eligible for preferential pricing where the payment terms say so. Both the standard and any reduced amount are shown before you pay, and any benefit applies to that invoice only. It does not change the scope or quality of the services. Invoices are issued electronically with GST itemised.

09Access, correction and complaints

You can ask to see the personal information we hold about you, or ask us to correct it, at any time. Contact us using the details below and we will respond within a reasonable time, usually within 30 days.

If you have a concern about how we have handled your information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

10Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.